Privacy Policy

Last updated: July 23, 2026

Cannabis Supply Co. (“Cannabis Supply Co.,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit cannabissupplyco.ca (the “Site”) or interact with our stores in Brantford, Hamilton, and St. Catharines, Ontario. We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of information:

Information you provide directly: name, email address, phone number, and any information submitted through our contact forms or when placing an order for in-store pickup.

Information collected automatically: IP address, browser type, device information, pages visited, and general location data, collected through cookies and similar technologies for site analytics and performance.

Age verification information: confirmation that you meet the minimum legal age (19+) to access cannabis-related content, as required by Ontario law.

We do not knowingly collect personal information from anyone under the age of 19.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill in-store pickup orders; respond to inquiries and customer service requests; verify age and identity as required by law; improve and maintain the Site’s functionality and content; send you information about our products and promotions, where you have consented to receive it; and comply with legal and regulatory obligations, including those imposed by the AGCO and Health Canada.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve your browsing experience. You can disable cookies through your browser settings; however, some features of the Site may not function properly if you do so.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us operate the Site or our business (such as web hosting, IT support, or point-of-sale providers), and who are contractually required to protect your information; regulatory or law enforcement authorities, where required by law, such as pursuant to a subpoena, court order, or AGCO/Health Canada inquiry; and a successor entity, in the event of a merger, sale, or reorganization of our business, subject to reasonable protections for your privacy.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by law (for example, retaining order and transaction records for tax and regulatory purposes for the period required under applicable law). When no longer needed, we take reasonable steps to securely destroy or anonymize the information.

6. Your Rights

Under PIPEDA, you have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete information; and withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions.

To exercise any of these rights, contact us at [email protected].

7. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites, including licensed producer and brand websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review their privacy policies directly.

9. Children’s Privacy

This Site is intended solely for individuals 19 years of age or older and is not directed at, nor do we knowingly collect information from, anyone under 19.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected] Brantford: 108 Colborne St W Unit D, Brantford, ON N3T 1K7 — (519) 304-3420 Hamilton: 57 John St S, Hamilton, ON L8N 2B9 — (289) 389-1131 St. Catharines: 314 Lake St, Unit 4, St. Catharines, ON L2N 4H4 — (905) 646-1006