Info & Resources

Frequently Asked Questions about getting your prescription

Your healthcare shouldn’t be confusing. We’re here to help.

Is there a minimum age to access medical cannabis?

We provide telemedicine clinics to Canadian residents 19 years of age and older. If you are younger than 19, please contact us to learn more about your eligibility for medical cannabis.

Do I have to be a resident of Ontario to use your clinic?

We are now serving all residents of Canada with our telemedicine clinics. We still have in-person clinics available at all of our locations, but now offer the ability for patients to attend telemedicine appointments remotely with their own compatible computer or tablet in the comfort of their own home or office. Simply select “Remote” as your appointment type when booking online.

Click here to see the system requirements for remote appointments.

Can I do my appointment from home?

Yes! We now offer the ability for patients to attend telemedicine appointments remotely with their own compatible computer or tablet in the comfort of their own home or office. Simply select “Remote” as your appointment type when booking online.

Click here to see the system requirements for remote appointments.

What are the system requirements for remote appointments?

Click here to see the complete system requirements for remote appointments.

For mobile or tablet:

Android – App | Requires Android 4.4.2 (KitKat) or higher.
iOS – App | Requires iPhone 4s (October 2011) or iPad2 (March 2011) or newer.

For computers:

Operating System

Memory

Processor

Screen Resolution

OS X 10.7 (Lion) or higher 2GB or higher Core i3 1.8Ghz, equivalent, or higher 1280px by 720px or higher
Windows 7 or higher 2GB or higher Core i3 1.8Ghz, equivalent, or higher 1280px by 720px or higher

Note that only Chrome and Opera will support Medeo:

Browser (latest version) View and Update Chat Secure Message Videoconference
Chrome Yes Yes Yes Yes
Opera Yes Yes Yes Yes
Firefox Yes Yes Yes No
Safari Yes Yes Yes No
Internet Explorer / Edge Yes No Yes No

What is the cost?

  • Your first time is $200. This includes an initial appointment (3-month prescription), a followup appointment (12-month prescription), and a $25 gift card for any retail merchandise. 
  • Your annual renewal is $100. This includes one appointment and a 12-month prescription.

We are a private clinic and our practitioners do not bill OHIP or any other insurance, so we charge a fee, much like dentists, physiotherapists, etc.

Do you offer compassionate pricing?

Yes, we do! We offer compassionate pricing for Veterans and people on ODSP – read more here. You can book online, or contact any of the locations to book an appointment with our compassionate pricing program. If you are not a Veteran or on ODSP, contact one of the store managers and we will work with you to help you access medical cannabis.

We also offer ODSP coverage for vaporizers. Click here or contact any location to learn more and to order your vaporizer covered by ODSP.

Most of our LP’s offer compassionate pricing as well. Contact any of our locations to learn more about compassionate pricing for your medication and to register with an LP who offers compassionate pricing.

If I don’t have a medical cannabis license, can I still come to your store?

Absolutely! We are always open to the public. Even if all you have is a question about medical cannabis, our doors are always open.

Where do I get a medical cannabis license? How do I get medical cannabis?

You can receive a prescription from your primary care physician, or through our telemedicine clinic. With your prescription, you can order medical cannabis from a licensed producer online. Click here to learn more about this process and book your appointment.

How long does a prescription last?

We provide a 15 month prescription for $200 and then a 12 month prescription for $100.

  • Your first time is $200 and includes an initial appointment (3-month prescription), a followup appointment (12-month prescription), and a $25 gift card for any retail merchandise.
  • Your annual renewal is $100 and includes one appointment and a 12-month prescription.

Are you a dispensary?

Not at this time. We are currently a retailer of medical cannabis accessories and a telemedicine clinic. We are currently working through a legal process with Health Canada to become a licensed medical cannabis dispensary to provide a one-stop-shop experience.

Frequently Asked Questions about medical cannabis

New to medical cannabis? Read on for the basics.

Is medical cannabis legal in Canada?

Yes, if you have a valid prescription and have purchased your cannabis through a licensed producer with your prescription, then you are 100% legal. Read more on the Health Canada website here.

What are some symptoms and conditions that medical cannabis can be used to treat?

There are numerous symptoms and conditions that medical cannabis can treat, but some of the more well known symptoms/conditions include: chronic pain, multiple sclerosis, seizure disorders, inflammatory bowel disease, fibromyalgia, glaucoma, arthritis and anxiety/depression.

What is cannabinoid?

Cannabinoid is any of a group of closely related compounds that include cannabinol and the active constituents of cannabis.

Will I get "high" if I use cannabis?

Not necessarily. THC is the active ingredient in cannabis that gives people the feeling of being “high” but there are many other medically useful cannabinoids! CBD is the other most studied cannabinoid but when consumed, it does not make people feel “high” so you can have the medical benefits of cannabis without feeling “stoned”.

Where can I get more information about medical cannabis?

There are many great articles around the internet, but with such a new industry, things are changing every day! Please call, email or visit one of our locations and we will answer any questions you have about medical cannabis and whether it’s the right choice for you.

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